chair update of wtf
Feb. 4th, 2011 01:22 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ysobelI would be swearing like a sailor throughout this entire post except that for one thing, I am not a sailor; for another thing, the number of swear words would overwhelm the actual content; and for a third, my level of pissed-offed-ness actually transcends swearing.
#
A brief recap of the timeline here:
Sunday, Jan 2: My chair's tilt function stops working.
(While I didn't realize the implications immediately, this a) keeps me from adjusting position or relieving pressure, and b) leaves me effectively housebound as I can't go anywhere without risking damage to the chair or to myself or both.)
Monday, Jan 3: Call the chair repair people. They can't come out until the next afternoon.
Tuesday, Jan 4: Chair tech comes out, says "yep it's broken", figures out which part to order, goes away. There will be some delay as they need to figure out if the part is under warranty and, if not, they need to request authorization from insurance.
Friday, Jan 8: The chair manufacturer apparently claims that they do not have record of my chair having tilt function. Chair tech calls me to confirm that that is in fact the part that's broken.
Tuesday, Jan 11: Chair tech calls. Part is not under warranty, which means they need to get authorization from insurance.
[long period of time where my dad and I call a bunch and leave messages and hear absolutely nothing from them]
Friday, Jan 21: Chair tech calls (well, calls my dad, actually) to say that they do have insurance approval and the part will be in sometime "early next week".
Saturday, Jan 22: Half the seatbelt falls off. I suspect the universe is mocking me.
[Stretch of time in which the part fails to show up and I get lots of headaches]
Friday, Feb 4, aka today, aaka more than a month since this shit started: no, the chair is not fixed yet. But we have information.
#
...so, okay. The chair repair company, which I shall for the purposes of this post call Company A, is ... average, as far as chair repair companies go. Mild incompetence, especially on the part of management, is made up for by the fact that they are one of the few places I've encountered that do field calls (as opposed to making you bring the chair in and leave it while they work on it).
This company has been bought out by another company, which for the purposes of this post will be Company F, because they are made of fail. The chair tech assured me that from my perspective nothing would change, they'd still do the same work, blah blah blah.
Today, my dad talked again to the chair tech, and found out that while the chair tech will still be the one coming out and doing the work, Company A is not in charge of ordering parts etc; that is Company F's job. And she finally gave my dad contact information for Company F.
It turns out that they had insurance authorization by ... I forget whether my dad said the 12th or the 18th. One or the other.
They did not order the part until the 28th.
#
I have no words.
#
The person from company F that my dad talked to said the part should actually be here Tuesday. I am not holding my breath.
#
A brief recap of the timeline here:
Sunday, Jan 2: My chair's tilt function stops working.
(While I didn't realize the implications immediately, this a) keeps me from adjusting position or relieving pressure, and b) leaves me effectively housebound as I can't go anywhere without risking damage to the chair or to myself or both.)
Monday, Jan 3: Call the chair repair people. They can't come out until the next afternoon.
Tuesday, Jan 4: Chair tech comes out, says "yep it's broken", figures out which part to order, goes away. There will be some delay as they need to figure out if the part is under warranty and, if not, they need to request authorization from insurance.
Friday, Jan 8: The chair manufacturer apparently claims that they do not have record of my chair having tilt function. Chair tech calls me to confirm that that is in fact the part that's broken.
Tuesday, Jan 11: Chair tech calls. Part is not under warranty, which means they need to get authorization from insurance.
[long period of time where my dad and I call a bunch and leave messages and hear absolutely nothing from them]
Friday, Jan 21: Chair tech calls (well, calls my dad, actually) to say that they do have insurance approval and the part will be in sometime "early next week".
Saturday, Jan 22: Half the seatbelt falls off. I suspect the universe is mocking me.
[Stretch of time in which the part fails to show up and I get lots of headaches]
Friday, Feb 4, aka today, aaka more than a month since this shit started: no, the chair is not fixed yet. But we have information.
#
...so, okay. The chair repair company, which I shall for the purposes of this post call Company A, is ... average, as far as chair repair companies go. Mild incompetence, especially on the part of management, is made up for by the fact that they are one of the few places I've encountered that do field calls (as opposed to making you bring the chair in and leave it while they work on it).
This company has been bought out by another company, which for the purposes of this post will be Company F, because they are made of fail. The chair tech assured me that from my perspective nothing would change, they'd still do the same work, blah blah blah.
Today, my dad talked again to the chair tech, and found out that while the chair tech will still be the one coming out and doing the work, Company A is not in charge of ordering parts etc; that is Company F's job. And she finally gave my dad contact information for Company F.
It turns out that they had insurance authorization by ... I forget whether my dad said the 12th or the 18th. One or the other.
They did not order the part until the 28th.
#
I have no words.
#
The person from company F that my dad talked to said the part should actually be here Tuesday. I am not holding my breath.
