Followup on previous

[ysobel]

...they called and said they have absolutely no record of me having called in September. (And like an idiot I didn't write down the name of whoever I talked to. The very nice lady at the other end of the phone said that could send out a package that would arrive Saturday.

Said very nice lady called back a minute later to say they would bump it up to second day air because "I do believe we dropped the ball on this", and whether that translates to being nice to try to keep a customer or oh shit I found evidence that she did call, I don't care. So it'll be Thursday, and I only have two nights without.

Woo.

(And theoretically I'm set up for auto ship, for real this time, but I won't be as complacent.)

Comments

[tielan]

Well, yay for expedited, even if boo, there's a gap.

And, yeah, after this, I'd be calling a week before the shipment goes out to check that it's in the system.