proxy computer help for my mom

[ysobel]

My mom's computer seems to have gotten nommed on by malware -- UpdateSoftNow, specifically. Among other things it is a browser hijacker, but it is generally unpleasant and also persistent.

All the removal instructions I can find are for Windows machines. She is on a Mac.

Anyone happen to know how to get rid of something like this, and/or have a phone # for appropriate Apple support that involves talking to a person?

Comments

[blueraccoon]

My recommendation would be for her to take the computer to her local Genius Bar, or at least call the local store for suggestions.

[ysobel]

Does she need an appointment for taking it in, or can she just show up?

(She will probably not be happy with the whole take-it-in theory, in part because it - gasp - costs money, but ehh.)

[blueraccoon]

She will need an appointment. I think you can call to make one, or go online here: http://concierge.apple.com/reservation/us/en/techsupport/